General Questions from Clients

Q: What is Full Smart satisfaction guarantee?

We believe our first priority is your complete satisfaction, so all of our products are guaranteed to arrive safely or we will refund your money back.

Q: How do we test our Equipments at Full Smart?

Our Equipment checking out procedure is a multi-step method that ensures low defect rate. Attached with our quick warranty policy at Full Smart; we try to guarantee your satisfaction. Our quality control and procurement team work closely with our vendors and manufacturers overseas to ensure that each equipment and their part is carefully tested and manufactured to meet our quality standards before reaching our warehouse facilities.

Q: Does Full Smart offer special or bulk pricing for customers?

Yes, we do! While the prices are competitive with wholesale rates, we additionally offer more discounts and tiered price breaks for qualified, reliable customers.

Q: Where will my order ship from?

Full Smart Main Headquarter and warehouse facility is located in China.

Q: How long will it take for my order to arrive?

Full Smart offers a verity of shipping methods through some of the most reliable carrier methods available. We offer affordable, flat-rate International shipping to anywhere in the world. Orders placed before your region’s shipping cutoff time will be shipped same-day.

Q: What if I need any equipment immediately?

Sorry, cross shipments are not allowed through our system. The best thing is to reorder the equipment which you need immediately and use the credit you receive toward a future purchase.

Q: Can I send customer invoice and dead equipment in the same box to your location?

Why not! Your box will go through our warehouse; to both, returns as well as quality assurance department so please make sure to mention on the shipping label regarding invoice.